COVID-19

Work Safe BC Safety Plan

Updated November 20, 2020

 

RockRidge Canyon will be hosting Family Retreats and family dinners in the Fall and Winter.

RockRidge Canyon is committed to the health and safety of its employees and guests and will be following all BC Government protocols for the various areas within the operation at the facility. 

In keeping with current Provincial Health Office restrictions, we are operating our workplace with COVID-19 safety protocols. All guests to the property are required to wear a mask when inside and not seated at a dinning table. Please do your part to keep RockRidge Canyon open.

The following measures will be taken to ensure that all spaces on the property are following WorkSafeBC guidelines to ensure elimination, engineering and administrative controls and proper implementation of personal protective equipment where physical distancing is not possible. 

Administration

  • Registration 
    • Guests will be limited to one family unit at each station
    • Guests will be required to stay 2 meters apart
    • Check-in staff will be behind plexi-glass shield and wear masks when 2 meters apart is not possible
    • Hand sanitizer will be provided
    • Staff will clean and sanitize the registration desk after each family check-in is completed

 

Food Services & COVID-19 

  • Kitchen Staff
    • Staff will physical distances whenever possible in the kitchen space
    • High touch areas will be disinfected regularly
    • Knives will be assigned to staff, not shared
    • Each kitchen staff will use a mask when in dining room serving guests

 

  • Dining Hall
      • Maximum Occupancy is 160 people 
      • Maximum of 6 people per table within a family unit
      • Tables will be spaced  2 metres apart
      • Dining room will be closed to public between meal times
      • Service of meals is staggered to avoid crowding
      • Traffic will flow through dining room in one direction
      • Areas where lineups will happen (ie served buffet) will have floor markings denoting 2m distance between families
      • More hand sanitizing stations will be made available (upon entry, at start of served buffet, at exit)
      • In order to reduce close contact between servers and guests, there will be an open space at each table. Guests are asked to distribute food and drink items to remainder of the table from the open space at the table where serving staff drop off items rather than having serving staff walk around the entire table and interact with all guests
      • Door handles into dining room and doors between kitchen and dining room will be sanitized after each meal
      • Sanitation logs will be kept daily with times of sanitation recorded each time sanitation occurs throughout the day
      • Servers who will be tableside will be wearing masks while serving
      • Self serve stations will be eliminated unless all guests are 18+
      • Wherever self serve stations are provided there will be hand sanitizer and signage asking guests to clean hands
  • Lakeview
      • Maximum Occupancy is 24 people
      • Capacity reduced to 4 tables of 6, and must be in work pods
      • Will stagger staff meal times where necessary or move them to the larger Pinnacle dining room if guests are not on site
      • Traffic will be one way through dining room
      • Frequency of cleaning tables and counters will increase
      • Sanitizing station at entrance and at buffet and coffee station
  • Dishwashing area
      • Maintain directional flow of dirty and clean dishes – no crossover between the two
      • Hand sprayers will not be used to clean tableware
      • Dishwashing gloves will be assigned to volunteers and staff – no sharing of gloves
      • Dishwashing aprons will also be assigned, not shared
  • Ridge Trading Company (Retail Store) 
  • Maximum Occupancy 20 people
  • Physical distancing will be in effect
    • Specific Entrance and Exit with a one way flow of traffic
    • Change Rooms will be open but clothes will not be put back on the floor till they have been steam cleaned or an appropriate amount of time has passed
    • Hand Sanitizer will be available when you walk in and at the till

 

  • Scoops Snack Shop
      • Surfaces will be sanitized frequently
      • There will be specific markers for people to line up staying physically distanced 
      • Orders will be placed on the counter for guests to step up and pick up. Nothing will be handed directly to guests. 
      • All lids, straws, spoons and napkins will be behind the counter and can be requested if needed. 
      • Staff will wash hands whenever switching stations (ice cream, smoothies, till etc)
  • Canyon Coffee
    • Surfaces will be sanitized frequently
    • There will be specific markers for people to line up staying physically distanced 
    • Orders will be placed on the counter for guests to step up and pick up, nothing will be handed directly to guests. 
    • All lids, straws, spoons, napkins, cream and sugar  will be behind the counter and can be requested if needed. 

 

Guest Services

  • Indoor Games Room
      • Follow signage, as this number changes with PHOs. (Maximum Occupancy of 50 people)
      • Only members of family units will be allowed to play together
      • If guests from different family units would like to play together and 2 meters physical distancing is not possible, guest must wear masks while playing (foosball)
      • Guests will be asked to disinfect pool cues, ping pong paddles, foosball handles before and after use
  • Staff will do cleaning and sanitization 3 times a day in the games room

 

  • Zip line and Tower
    • The Zipline and/or Tower will only be open during free time or scheduled times; when certified staff are present
    • Maximum capacity of participants on the upper “waiting area” is 15  people and 4 people in the landing gazebo at a time. This will be monitored by zip staff.
    • Guests will need to keep 2m physical distancing from other family grouping while in either zip areas if face mask is removed
    • Staff will wipe down and sanitize all equipments and high touch areas on a regular basis
    • Staff and guests will wear a mask when 2m distancing is not possible
    • Staff will be wearing PPE when performing zipline harnessing, attachment and detachment which includes mask and or face shield
    • 2m increments will be marked on deck for harnessing line ups, as well as landing gazebo if max capacity is exceeded (4 people)
    • Staff will be responsible to wipe down shared surfaces regularly throughout the time the zip line area is open. (Counters,railings) 
    • Staff will be responsible for wiping down all harnesses and and helmets with warm soapy water after each use, hanging them up to dry fully before the next use (approx 3h)
    • Hand sanitizer will be available for all public on the Harnessing deck in 2 locations and will be mandatory before participants are permitted to touch any equipment.

 

  • Boats  – Currently closed for the season
      • Only one family unit in the boat at a time
      • Maximum of 2 family units on the dock at one time
      • Staff will wear face shields while in the boat and on the dock
      • Staff will disinfect the seats, handles, and touchpoints between families 
      • Hand sanitizer will be available on the boat dock
      • Guests 13 years of age and older will be required to wear masks while they are sitting in the boat if they are within 2 meters of the driver
  • Pool – Currently closed for the season
    • Maximum Occupancy of 50 people swimming with a maximum occupancy of 40 people on the pool deck
    • Children under 7 years of age MUST be within arms reach of  a parent or guardian 16 years of age or older at all times. 
    • Guests will be physically distanced by grouping the chairs together for family units and then providing 2m spacing between the groups
    • Guests will need to keep 2m physical distancing from other family grouping while in the pool
    • Staff will wipe down and sanitize gates, ladders, diving board handles on a regular basis
    • Staff will wipe down pool chairs after a family unit has vacated the chairs before another family may use them
    • Items like floaties, pool noodles etc, will not be available
    • Staff will clean and sanitize the pool washrooms regularly throughout the day, interior showers will be closed
    • Families can bring their own toys into the pool but not share them with any other family unit
    • Staff will wear a mask when 2m distancing is not possible
    • Staff will follow BC/Yukon LIfesaving Society COVID-19 protocols for rescue and first aid treatment
    • Lifeguards will be wearing PPE when treating patients which includes eye protection, mask and gloves

 

  • Beach  – Currently closed for the season
      • The beach will be supervised by a lifeguard and will only be open when the lifeguard is on duty during free time
      • Children under 7 years of age MUST be within arms reach of a parent or guardian 16 years of age or older at all times

 

  • Barge – Currently closed for the season
  • Maximum of 4 families at one time on the barge
  • Families will be encouraged to stay with their family unit
  • Guests will be encouraged to bring their own lifejackets
  • Staff will sanitize handrails and high touch points before and after each barge ride
  • Staff will wear a mask when 2m distance is not possible

 

  • Beach Hut
    • Guests are encouraged to bring their own lifejacket
    • Guests will be encouraged to physical distance with markings on the ground while waiting for equipment sign out at the beach hut
    • Staff will wipe down each paddle between use
    • Lifejackets used by guests or staff will be washed in hot, soapy water and hung to dry
    • Staff will wear a mask when 2m distance is not possible (such as helping guests get started or putting the gear away

 

  •  Bikes – Currently closed for the season
      • Guests are encouraged to bring their own helmet
      • Guests will be encouraged to cycle together in their own family unit
      • When bikes are returned staff will wipe down the seat, handlebars, and top frame
      • Lysol spray will be used on helmets after they are returned
      • Staff will wear a mask when 2m distance is not possible (such as sizing guests up for bikes)
  • Sports Courts – Currently closed for the season
      • One family unit at a time in Octoball
      • Guests will need to physical distance on each sport court (volleyball, basketball, hockey and soccer) 
      • Guests will be encouraged to sanitize hands before and after playing
      • Staff will sanitize balls  3x a day
  • Play Structure – Currently closed for the season
      • Regular cleaning and inspection of play structure while guests are on site will be done by our GS team 
      • Handles and surfaces will be disinfected once daily
  • Archery – Currently closed for the season
      • Only one family unit at a time to be in the archery area
      • Will provide benches to families for distancing while not shooting
      • Hand sanitizer will be provided
      • Staff will wipe down bows and arrows between family units
      • Staff will wear a mask when 2m distance is not possible (such as teaching and coaching)
  • Club Med
    • A doctor will be on site each weekend and available for emergencies only 
    • Guests will be required to wear a mask when visiting the doctor and use hand sanitizer upon entry to clinic
    • The doctor will be wearing PPE when treating patients which includes eye protection, mask and gloves
    • Treatment room will be sanitized after each patient.
    • If any guests are experiencing COVID-19 symptoms they will be required to leave RockRidge Canyon and return home. They will be encouraged to seek medical attention at their nearest medical centre or hospital

 

Accommodations

  • Housekeeping Staff 
  • Physical distancing will be in effect
  • Staff practice increased sanitation practices
      • All equipment is to be sanitized after use
  • All Cleaning staff must each have their own PPE (disposable gloves, mask, and eye protection)
  • All vacuums must be checked and equipped with HEPA filters before each operation
  • Staff should change into a separate set of street clothes before leaving work
  • All work clothes should be placed in a bag and washed immediately at home
  • Dorms
      • Traffic will be one way through the dorms
  • Hand washing station is provided at entrance
  • Dorm Lounges
      • Maximum Occupancy is 18 people
      • Family Tables will be spaced 2m apart
      • Maximum occupancy signs will be posted
      • Self-clean instructions posted
      • Staff will ensure frequent cleaning of high-touch points
  • Dorm Rooms
      • Hand washing station is provided at entrance
      • Handwashing signs posted
      • Cleaning supplies and instructions supplied for optional guest use
      • Staff will not enter guest rooms during stay
  • WCL Lobby
  • Hand washing station is provided at entrance
  • Staff will ensure frequent cleaning of high-touch points

WCL Lounges

  • Maximum occupancy signs posted
  • Self-clean instructions posted
  • Staff will ensure frequent cleaning of high-touch points
  • Elevators
  • Only one family unit in the elevator at a time
  • Staff will ensure frequent cleaning of high-touch points


  • Public Bathrooms
  • Cleaned hourly
  • Handwashing signs posted


  • WCL Rooms
  • Handwashing signs posted
  • Staff will not enter guest rooms during stay
  • Laundry
  • Guest laundry will be collected 72 hours after departure and washed immediately
  • Kitchen and dining hall laundry will be washed after each meal
  • Food service staff will drop off and pick up laundry
  • Disposable gloves will be worn to handle dirty laundry
      • Ensure staff remove gloves and perform hand hygiene immediately after handling dirty laundry
  • Waste Management
  • Wherever possible, waste will be handled by a designated person or small, designated team
  • Staff should wear disposable gloves to remove waste from guest rooms and common areas
  • Ensure staff remove gloves and perform hand hygiene immediately after handling and disposing of waste
  • All bags should be securely closed and immediately placed in the main disposal bin for the facility
  • Work Staff Housing
  • Maximum 3 staff members/room
  • Housed by work department
  • Assigned Intern Coordinator overseeing COVID safety
  • Any employees that are ill or require isolation must be immediately moved into quarantine rooms  – Tree Rooms
  • Decrease crowding and social interaction, by staggering mealtimes, opening additional lounge spaces, and limiting group activities
  • Increased frequency of cleaning assigned and scheduled
  • Community space cleaned and disinfected daily
  • Garbage will be emptied daily
  • Work staff are required to disinfect shared areas
  • Cleaning products will be readily available, monitored daily and restocked daily as required


  • Outbreak Control and Protocols

Early detection of influenza-like-illness or gastrointestinal symptoms and laboratory testing of symptomatic employees will facilitate the immediate implementation of effective control measures. In addition, the early detection and immediate implementation of control measures are two of the most important factors in limiting the size and length of an outbreak

An outbreak is when there are two or more cases of fever and/or respiratory symptoms (cough, sore throat, runny nose, and difficulty breathing).  You must notify the local Medical Health Officer if there is an outbreak or if there is a suspicion of an outbreak

Interior Health Authority Phone: (250) 851-7305 Email: workcamps@interiorhealth.ca

COVID-19 Prevention

Workers will be screened upon arrival at RockRidge for the following;

  • COVID-19 symptoms, 
  • Exposure to others that are infected with COVID-19 within the last two weeks
  • Travel outside of Canada within the last 30 days
  • Temperature check and record

Workers will be screened daily before the start of their shift for COVID-19 symptoms and sign on their personal log that they are not experiencing any COVID-19 symptoms.  

Temperature checks will be taken weekly at the start of each family retreat.

COVID -19 Sickness Amongst Work Staff

    • Workers experiencing COVID-19 symptoms will report to Work Supervisor immediately, even with mild symptoms
    • Sick workers will be asked to wash or sanitize their hands, provided with a mask, and be isolated
    • Sick Workers housed on-site will be moved into a separate quarantine room (Aspen, Birch,Cottonwood or Douglas Fir)
    • Workers will arrange to be tested
    • If the worker is severely ill (e.g., difficulty breathing, chest pain), will be transported to medical care or 911 will be called.
    • Housekeeping staff will clean and disinfect any surfaces that the ill worker has come into contact with
    • Sick workers must isolate for 14 days from the onset of any Covid-19 symptoms. Workers may return to your regular activities if COVID-19 test returns negative and worker has been symptom free for at least 3 days. 
    • Any workers who have a positive COVID-19 test will be sent home immediately

 

COVID-19 Sickness Among Guests

    • Guests who determine they may have signs or symptoms of COVID-19 based on the self assessment tool, must immediately report to the Guest Services staff and doctor, arrange for testing (call 8-1-1), and initiate isolation, while ensuring physical distancing of 2 meters. The person must be evacuated from the facility as soon as possible and should proceed directly to self-isolation
    • If a guest becomes ill, they will be instructed to return home immediately and seek medical attention at their nearest hospital or medical centre
    • They will be asked to get tested for COVID-19 and inform RockRidge Canyon if their test is positive

If there are any questions or concerns, please contact RockRIdge Canyon at info@rockridgecanyon.com or call 250-870-9030

 

Last edit: October 10, 2020